Privacy Policy

1. Information We Collect

We may collect:

• Account and profile information, including name, username, email, phone number, and page or account IDs.
• Lead and vehicle-shopping details you submit through forms, filters, or vehicle inquiry flows.
• Message metadata and content sent to connected business accounts for support, routing, and automation.
• Technical data such as IP address, device or browser information, timestamps, and logs.
• Usage data such as how features are used, event activity, and delivery status.

2. How We Use Information

We use information to:

• Operate, maintain, and improve our services.
• Receive and process social inbox events such as messages, mentions, and notifications.
• Route alerts and operational updates to approved channels.
• Match shoppers with relevant inventory and improve the shopping experience on our website.
• Maintain security, prevent abuse, troubleshoot issues, and comply with legal obligations.

3. Legal Bases

Depending on your location, we process data based on:

• Performance of a contract.
• Legitimate interests, including service operations, security, and improvement.
• Consent, where required.
• Legal compliance.

4. Sharing of Information

We do not sell personal information. We may share information with:

• Service providers and infrastructure vendors that support operations.
• Platform providers such as Meta where required by integrations.
• Participating dealers, stores, and salespeople selected through a Flowcell vehicle or inquiry flow.
• Authorities or regulators when legally required.

5. Marketplace Role

Flowcell operates as a marketplace and routing layer for vehicle inquiries. Unless explicitly stated otherwise, Flowcell is not the licensed selling dealer for the vehicle listing you view on the site.

6. Data Retention

We retain data only as long as necessary for operational, legal, security, and recordkeeping purposes, then delete or anonymize it when no longer needed.

7. Security

We use reasonable technical and organizational safeguards to protect information. No system is 100% secure, but we continuously work to protect data and reduce risk.

8. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access, correct, or delete your data.
• Object to or restrict processing.
• Request data portability.
• Withdraw consent where applicable.

To make a request, contact us using the details below.

9. Third-Party Platforms

Our services may connect with third-party platforms such as Facebook and Instagram. Your use of those platforms is also governed by their own terms and privacy policies.

10. Children's Privacy

Our services are not directed to children under 13, or any higher minimum age required by law. We do not knowingly collect children's personal data.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post updates on this page and revise the effective date when changes are made.

12. Contact

If you have questions or requests regarding privacy, contact: